Refund policy
Return & Refund Policy
At Binayak Stores, customer satisfaction is our priority. If you receive a product that does not meet our quality standards, we are here to help.
Eligible Reasons for Return/Exchange
You may request a return or exchange under the following conditions:
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The product received is damaged, defective, or has a manufacturing issue.
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The product color is significantly different from what was displayed on our website.
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You have received the wrong product.
Unboxing Video Requirement
To process any return, exchange, or damage claim, an unedited unboxing video is mandatory.
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The video must clearly show the sealed package being opened.
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Claims without a valid unboxing video may not be accepted.
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The video serves as proof of the condition of the product upon delivery.
Return Request Timeline
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All return or exchange requests must be submitted within 3 days of delivery.
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Requests made after 3 days may not be eligible for return or exchange.
Non-Returnable Items
The following products are not eligible for return or exchange:
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Customized or personalized T-shirts.
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Products damaged due to misuse, improper handling, or washing.
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Products returned without original tags or packaging.
Refund Process
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Once the returned item is received and inspected, we will notify you regarding the approval status.
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Approved refunds will be processed within 24–72 hours.
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Refunds will be credited to the original payment method used during purchase.
Contact Us
For any return, exchange, or refund-related assistance, please contact our customer support team with your Order ID and relevant proof.